SUPPORT
Frequently Asked.
Everything you need to know about the membership, classes, the app and the shop.
ABOUT PILATES BY BRYONY
Pilates by Bryony is a modern movement method that combines classical and contemporary Pilates, designed to transform the way women move, feel and live through an online Pilates and wellness platform. Pilates by Bryony is available via iOS and Android and our website www.pilatesbybryony.com.
Bryony is the founder of Pilates by Bryony. She discovered Pilates after a car accident at 18 while searching for a way to rebuild her body and heal her injuries. What began as part of her recovery quickly became something much more powerful that she believed in so strongly and wanted to share with the women around her. Pilates changed the way she moved, but also the way she felt in her own body, giving her strength, confidence and a deeper sense of connection to herself. That experience ultimately inspired her to create Pilates by Bryony.
Pilates by Bryony began with Bryony teaching classes on Zoom to a small community of women who wanted to move with purpose and feel stronger in their bodies. What started with just 10 people has since grown into a global movement platform, with thousands of women around the world practising with Pilates by Bryony.
The Pilates by Bryony Method carefully combines classical and contemporary Pilates to create a practice that is effective and challenging, while still feeling considered and supportive. The method is designed to strengthen the body, support the mind and help women feel more confident and connected in the way they move through everyday life. At its core, Pilates by Bryony is about purposeful movement and consistency rather than extremes. Meaningful transformation comes from the small promises you make to yourself and the confidence you build each time you keep them.
Pilates by Bryony is designed for everyone. Women and men who want to feel stronger, more connected and more confident in their bodies. Whether you're completely new to Pilates or have been practising for years, you'll find classes, programmes and different focuses to help you build a movement practice around your lifestyle, experience and goals.
Absolutely. You don't need any previous Pilates experience to get started. Our Foundation classes are a great place to begin as a beginner. They're designed to help you understand the essential principles of Pilates, become familiar with key movements and build confidence before progressing at your own pace.
Not at all. You don't need to be flexible or have a certain level of fitness to practise Pilates. Pilates by Bryony is designed to help you build strength, mobility, control and confidence over time. Start where you are, listen to your body and progress at your own pace.
THE CLASSES
The app offers Pilates classes from 5 to 45 minutes, for every level from beginner to advanced. Choose from full-body and targeted workouts, technique-led sessions, pre and postnatal movement, and slower restorative practices, with or without equipment. You'll also find meditation, breathwork and mindfulness classes, because we believe caring for your mind is just as important as moving your body.
There's always something new to discover on Pilates by Bryony. Every week, you can expect at least one new class, one new recipe, one new meditation and one new group class, giving you fresh ways to move, reset and stay inspired.
No. You'll find plenty of classes that require little or no equipment, so you can get started with just yourself, a mat and some space to move. Other classes incorporate equipment to add challenge and variety. Any equipment required will be clearly indicated before you begin. Every class can be done using your own body weight — it's totally up to you and how you feel that day.
Depending on the class, you may see Bryony use a Pilates ball, resistance bands, Pilates ring, ankle weights, hand weights, dumbbells, sliders and a mat. You don't need to own every piece of equipment to enjoy Pilates by Bryony, and you can choose classes based on the equipment available to you.
Yes. You can filter classes by duration, making it easy to find something that fits the time you have available.
If you're new to Pilates by Bryony, Foundation is a great place to begin. You'll also receive personalised recommendations based on the information and goals you share with us, helping you discover classes and content that feel relevant to you. Whenever you feel like trying something different, you can explore our full library of more than 1,000 classes.
Pilates by Bryony is designed to help you create a consistent movement routine, but how often you practise will depend on your body, your experience and the type of movement you're doing. Always listen to your body, allow yourself appropriate recovery and choose the type and intensity of movement that feels right for you that day. We recommend at least one full rest day per week.
Absolutely. Pilates by Bryony can be your main movement practice or complement other forms of exercise you enjoy. With classes ranging from challenging Method sessions to slower Restore practices, you can choose your movement based on what your body needs that day.
MY MEMBERSHIP
Your membership gives you unlimited access to the Pilates by Bryony experience, including more than 1,000 classes, Live Classes, Challenges, Programmes, Breathwork, Meditation, Sound Baths, Balanced Recipes, a supportive Community, Habit Tracking, Personalised Recommendations, your Planner and progress and consistency tracking. All of this comes together in one place to help you build a movement and wellness routine that works around your life.
For You is your personalised space within Pilates by Bryony. Based on the information and goals you share with us, you'll receive personalised recommendations to make it easier to discover relevant classes and content and decide what feels right for you that day.
Yes. Your Planner allows you to schedule both workouts and meditations in advance, helping you organise your week, make time for yourself and build greater consistency.
Yes. You can track your activity within Pilates by Bryony, including the number of classes you've completed, meditation sessions and journal entries. You'll also see your Days of Consistency, helping you recognise the days you've shown up for yourself and celebrate the consistency you're building over time.
Throughout the year, we bring the Pilates by Bryony Community together through special Challenges designed to give your practice an extra boost of motivation and consistency. Challenges can run anywhere from one to six weeks. It's an opportunity to commit to your movement alongside the wider Pilates by Bryony Community, share the experience and know that women around the world are moving through the same Challenge with you. New Challenges are introduced throughout the year, so keep an eye on the app for what's coming next.
Absolutely. You can also download content for offline use, making it easier to stay connected to your practice while travelling or whenever you don't have a reliable internet connection.
For the best Pilates by Bryony experience, we recommend using the Pilates by Bryony mobile app on your phone or tablet. You can also access Pilates by Bryony through our website on your computer.
Yes. You can cast Pilates by Bryony content to a compatible TV or computer, allowing you to enjoy your classes on a larger screen.
MIND AND EAT SECTIONS
No. Pilates by Bryony is designed as a wider wellness experience, bringing together MOVE, MIND and EAT to support you both on and beyond the mat. Alongside movement, you'll find mindfulness practices, balanced recipes and tools designed to support your everyday wellbeing.
MIND gives you space to slow down, reset and reconnect through breathwork, meditation and sound baths. Whether you have just a few minutes or want to dedicate more time to yourself, these practices are designed to complement your movement and support your wider wellbeing.
EAT is home to a growing collection of balanced recipes designed to make everyday eating feel simple, nourishing and enjoyable. You'll find inspiration across breakfast, lunch, dinner, snacks and juices, with at least one new recipe added every week.
PRE AND POSTNATAL
Yes. Pilates by Bryony offers a dedicated Pre and Postnatal programme designed to support you throughout pregnancy and as you return to movement after giving birth. Before beginning or returning to exercise, you should always get clearance from your doctor or healthcare professional and follow any individual advice they give you. Once cleared, listen to your body, move at your own pace and never push yourself beyond what feels comfortable or introduce movements that aren't appropriate for you at that stage. Every class within our Pre and Postnatal section is clearly labelled First Trimester, Second Trimester, Third Trimester or Postnatal, so please make sure you choose and follow the classes designed for your current stage. Every pregnancy and recovery is different. Take your time, follow the guidance provided within each class and speak to your healthcare professional if you're ever unsure about exercising or a particular movement.
Dedicated Menopause content is coming soon to Pilates by Bryony.
If you have an injury, medical condition or any concerns about exercising, please speak to an appropriate healthcare professional before beginning or returning to exercise. Pilates by Bryony is not a substitute for individual medical advice, diagnosis or treatment.
THE PILATES BY BRYONY COMMUNITY
The Pilates by Bryony Community is a space to connect with other members, share your journey, celebrate progress and feel supported by women moving alongside you. We want it to be a positive, encouraging and welcoming space that extends the feeling of Pilates by Bryony beyond the mat.
Yes. Members can create posts and share images with the Pilates by Bryony Community. At the moment, Community posts support images but not videos or external links.
Yes. You can edit or delete your own Community posts.
You can report content directly within the app if you believe it doesn't follow our Community Guidelines. Our team can then review it and take appropriate action.
You'll find our Community Guidelines at the bottom of the Community section within the Pilates by Bryony app.
Yes. You must be 15 or over to create a Pilates by Bryony account and use the app.
MEMBERSHIP, PRICING AND FREE TRIAL
Pilates by Bryony offers two membership options. Monthly Membership: £42 per month. Annual Membership: £305 per year. Both memberships give you access to the same Pilates by Bryony content and features.
Yes. All new members can enjoy a 7 day free trial before their paid membership begins.
At the end of your 7 day free trial, you'll be charged for the membership option you selected and your paid Pilates by Bryony membership will begin.
Yes. How you manage your membership will depend on where you originally subscribed. If you subscribed through Apple or Google Play, you'll need to manage your subscription through your Apple or Google Play account. If you subscribed directly through the Pilates by Bryony website, you can manage your membership through your Stripe account.
Your membership must be cancelled through the same platform you originally used to subscribe. If you subscribed through Apple, manage your membership through Subscriptions within your Apple account. If you subscribed through Google Play, go to Payments and Subscriptions within Google Play. If you subscribed through the Pilates by Bryony website, manage your membership through your Stripe account. Once cancelled, you'll continue to have access to Pilates by Bryony until the end of your current billing cycle. Please remember that deleting the Pilates by Bryony app or deleting your Pilates by Bryony account does not automatically cancel an active subscription.
No. Pilates by Bryony memberships cannot currently be paused. You can cancel your membership and continue to use Pilates by Bryony until the end of your current billing cycle.
Yes. Promo codes can be redeemed when subscribing through the Pilates by Bryony website via Stripe.
No. Your Pilates by Bryony membership is personal to you and cannot be shared with someone else.
ACCOUNT AND PAYMENTS
You can reset your password directly within the app. Go to My Profile, then Reset Password and follow the instructions provided.
First, make sure you're using the same sign in method you originally used to create your Pilates by Bryony account, whether that's Email, Apple or Google. Make sure you're using the latest version of the Pilates by Bryony app, check that you have a stable internet connection and close and reopen the app. If you signed up using email, you can also try resetting your password. If the issue continues, contact our Support Team at studio@pilatesbybryony.com.
If you subscribed through Apple or Google Play, first make sure you're signed into the same Apple ID or Google account you originally used to purchase your subscription. Then open Pilates by Bryony and select Restore Purchases from the subscription screen. If you subscribed through the Pilates by Bryony website via Stripe, Restore Purchases doesn't apply to your subscription. Instead, make sure you're signed into the Pilates by Bryony account associated with your website membership. If you're still unable to access your membership, contact our Support Team.
Restore Purchases reconnects an existing Apple App Store or Google Play subscription to your Pilates by Bryony account. It does not create a new subscription or charge you again, and only applies to subscriptions purchased through Apple or Google Play.
How you update your payment method depends on where you subscribed. For Apple, manage your payment details through your Apple account. For Google Play, manage them through your Google Play account. For memberships purchased through the Pilates by Bryony website, manage your payment details through your Stripe account.
You can permanently delete your Pilates by Bryony account within the app by going to Settings, then Delete Account at the bottom of the page. Deleting your account will erase the information associated with your Pilates by Bryony account. Deleting your account does not cancel an active paid subscription. You must cancel your membership separately through Apple, Google Play or Stripe, depending on where you originally subscribed.
TECHNICAL SUPPORT
First, make sure you're using the latest version of the Pilates by Bryony app and that your device's operating system is up to date. Check that you have a stable internet connection, close and reopen the app and restart your device. If you're still experiencing an issue, try deleting and reinstalling the Pilates by Bryony app. If the problem continues, contact our Support Team at studio@pilatesbybryony.com.
Close the Pilates by Bryony app completely and reopen it. You should also make sure you're using the latest version of the app and have a stable internet connection. If the content is still missing, please contact our Support Team and we'll look into it for you.
Check that you have a stable internet connection, then close and reopen the app and try playing the class again. If the issue continues, make sure your Pilates by Bryony app and device operating system are both up to date.
We're here to help. Please contact our Support Team at studio@pilatesbybryony.com. To help us resolve your issue as quickly as possible, please include the email address associated with your Pilates by Bryony account, the device you're using, your operating system version, a short description of the issue, any error message you're seeing and a screenshot or screen recording where possible. Our team will then be able to investigate the issue for you.