TERMS AND CONDITIONS
Effective date: 8 September 2026
PILI AND KIKI LTD
Company number 10602769
Thomas Eggar House, Friary Lane, Chichester, West Sussex, England, PO19 1UF
Please read these terms carefully. They govern access to and use of the Pilates by Bryony web application and mobile applications. By creating an account, starting a free trial, purchasing a subscription or using the Platform, you agree to these terms.
Contents
About us and how to contact us
Definitions
Eligibility and age requirements
Your account
The Platform and its content
Subscription plans and prices
Free trials
Automatic renewal, reminders and price changes
Cancellation
Withdrawal rights and refunds
Failed payments and access suspension
Promotions and discount codes
Health, fitness and medical information
Pregnancy, postpartum and menopause content
Personalisation and health-related information
Recipes, ingredients and allergens
Live classes
Community
User content and licence
Reporting, moderation and online safety
Offline access
Intellectual property
Acceptable use
Availability and changes to the Platform
Third-party services and app stores
Account deletion and personal data
Suspension and termination
Our responsibility to you
Your responsibility
Changes to these Terms
Complaints, governing law and disputes
General terms
Contact details
1. About us and how to contact us
The Platform is operated by PILI AND KIKI LTD, trading as Pilates by Bryony (“Pilates by Bryony”, “we”, “us” or “our”). PILI AND KIKI LTD is a private limited company incorporated in England and Wales under company number 10602769.
Our registered office is Thomas Eggar House, Friary Lane, Chichester, West Sussex, England, PO19 1UF.
For membership, billing, technical support, account, data access, complaints or general customer service enquiries, contact studio@pilatesbybryony.com.
2. Definitions
In these Terms:
• “Account” means the individual account created to access the Platform.
• “Account Holder” means the person in whose name an Account is registered and who is party to these Terms.
• “Community” means the community features within the Platform, including groups, posts, comments, reactions and image sharing.
• “Content” means workouts, classes, programmes, challenges, live streams, recordings, meditations, breathwork, sound baths, journaling prompts, recipes, text, images, audio and other material made available through the Platform.
• “Platform” means the Pilates by Bryony web application and the Pilates by Bryony mobile applications for iOS and Android, together with the digital services and Content made available through them. It does not include our e-commerce store or physical products.
• “Subscription” means a paid monthly or annual membership giving access to the Platform.
• “User Content” means content submitted by a user to the Community, including profile information, posts, comments and images.
3. Eligibility and age requirements
You must be at least 15 years old to create an Account or use the Platform. You must provide your complete and accurate date of birth during registration and must not misrepresent your age.
If the date of birth provided indicates that you are under 15, we will prevent or block access to the Account and may contact the email address associated with it. We may also suspend or close an Account if we reasonably believe that the user is under 15 or has provided inaccurate age information. Where we close an Account on this basis, we will stop further billing immediately and refund the unused portion of any payment taken.
Users aged 15 to 17 may access the Platform, including the Community, subject to these Terms and the Community Guidelines. The Platform is not designed as a service specifically directed at children, but parts of it are available to eligible users under 18. All Community users must therefore keep their content appropriate for an audience aged 15 and over.
If you are under 18, you must review these Terms with a parent or legal guardian and obtain their permission before creating an Account or purchasing a Subscription. The payment method used must belong to the Account Holder, or be used with the express permission of its owner.
4. Your account
You must provide accurate, current and complete information and keep it updated. Your Account is for your own personal, non-commercial use. You must keep your password and sign-in details confidential and must not allow another person to use your Account. You must not use the Platform to deliver classes to others, run a class in a commercial or group setting, or charge others for access.
Tell us promptly at studio@pilatesbybryony.com if you believe that your Account has been accessed without permission. We may ask you to reset your password or take other reasonable security steps.
You may register up to 3 devices on your Account and stream on up to 3 devices at the same time. Only the most recently used devices remain registered. We may change these limits where reasonably necessary to protect security, prevent account sharing or operate the service.
5. The Platform and its content
The Platform may include Pilates, strength, mobility and stretching classes; meditation; breathwork; sound baths; journaling prompts; live classes; recorded classes; programmes; challenges; a Planner; recipes; pregnancy, prenatal, postnatal and menopause content; personalisation features; and the Community.
Content is provided for personal, non-commercial use. The available catalogue, instructors, programmes, features and schedule may change. We do not promise that any particular class, programme or feature will remain available indefinitely.
The Planner, progress information, streaks, goals and challenges are motivational tools only. They are not medical assessments and do not guarantee any particular physical, nutritional or emotional result.
6. Subscription plans and prices
The Platform is offered through recurring monthly and annual Subscriptions. Annual Subscriptions are charged in one payment for a twelve-month period.
The price you pay is the price displayed to you at checkout before you confirm the purchase. Any price stated elsewhere, including in these Terms or in marketing material, is indicative only.
Prices through Apple or Google may differ because of local pricing, taxes, exchange rates or app-store rules. Prices for the same Subscription may therefore differ between our website, the App Store and Google Play, and between countries. This does not entitle you to a refund of the difference.
Subscriptions may be purchased through: (a) our website or web application, with payments processed by Stripe; (b) Apple In-App Purchase; or (c) Google Play Billing. The payment provider applicable to your purchase may have additional terms.
Where you purchase through Apple or Google, the store is the seller of record and is responsible for charging and accounting for any applicable tax.
7. Free trials
We may offer a seven-day free trial to new members on monthly or annual Subscriptions. Unless the offer states otherwise, a person is eligible for only one free trial.
A valid payment method is required when the trial begins. Unless you cancel before the trial ends, the trial will automatically convert to the paid plan selected at sign-up and the applicable price will be charged when the trial expires.
You remain responsible for cancelling in time if you do not wish to continue. We are not responsible for a reminder that cannot be delivered because your contact details are incorrect, your mailbox is unavailable or the message is filtered by your provider.
The exact start and end time of the trial will be shown at sign-up or in your subscription settings. Promotions may use different trial lengths or eligibility rules if clearly disclosed before purchase.
We may withdraw or refuse a trial where we reasonably believe it is being used repeatedly by the same person or payment method.
8. Automatic renewal, reminders and price changes
Subscriptions automatically renew for the same billing period unless cancelled before the renewal date. Monthly Subscriptions renew monthly and annual Subscriptions renew annually.
Your subscription settings and purchase receipt show or enable you to identify the renewal date.
We may change Subscription prices. For an existing Subscription, we will give at least 30 days written notice before an increase takes effect. An increase will not apply to a period that has already been paid for and will apply no earlier than the next renewal. You may cancel before the new price takes effect. Where app-store rules require a different process or your express agreement, that process will apply.
We may increase prices for reasons including inflation and increases in our operating costs; the addition of new Content, features or functionality; increases in the costs charged by our payment, hosting, technology or content providers; and changes in tax or regulatory costs.
Annual adjustment. We may increase the price of a Subscription once in any twelve-month period by up to 2.5%. An increase of this kind will apply from your next renewal.
New features and improvements. Where we add new Content, features or functionality that go materially beyond the service as it stood when you subscribed, or otherwise significantly expand the Platform, we may increase Subscription prices once in any twelve-month period by a reasonable amount to reflect this. Any increase will be proportionate to the value of the expansion and to our costs in providing it. An increase of this kind may apply to all members, including existing members, and is in addition to any annual adjustment. It will apply from your next renewal.
Every increase under this section is subject to the notice period and cancellation right set out above: we will tell you the new price at least 30 days beforehand, it will not apply to a period you have already paid for, and you may cancel before it takes effect at no further cost, keeping access until the end of your current paid period.
9. Cancellation
You may stop automatic renewal at any time. Cancellation normally takes effect at the end of the current paid billing period, and you will retain access until then unless a refund is issued or access is terminated under these Terms.
Web or Stripe purchase: cancel through the account or billing settings available on our website or web application. If you cannot access those settings, contact studio@pilatesbybryony.com.
Apple purchase: cancel through your Apple subscription settings. Step-by-step instructions are available from Apple at support.apple.com/en-gb/118428.
Google Play purchase: cancel through Google Play subscriptions. Step-by-step instructions are available from Google at support.google.com/googleplay/answer/7018481.
Deleting or uninstalling the application does not cancel a Subscription. Deleting your Account also does not cancel a Subscription billed by Apple or Google; you must cancel through the relevant store.
10. Withdrawal rights and refunds
Your right to change your mind. If you are a consumer, you have the right to cancel this contract within 14 days of the day it is concluded — that is, 14 days from when you sign up — without giving a reason. This is separate from, and in addition to, your right to stop automatic renewal under section 9.
Because access to the Platform begins immediately, at checkout we ask you to confirm that you want the service to start straight away and that you understand this affects your right to cancel. If you cancel within the 14-day period, we will refund what you have paid, less a proportionate amount for the period during which you had access. In practice, if you cancel during a free trial you will have paid nothing and will owe nothing.
To exercise this right, tell us clearly before the period ends — by email to studio@pilatesbybryony.com. We will refund you using the same payment method you used, within 14 days of being told.
After the 14-day period. Except where required by law, payments are non-refundable, and cancelling a Subscription stops future renewal rather than refunding the current paid period.
Annual Subscriptions. Annual Subscriptions are offered at a significant discount to the monthly price, reflecting a commitment to a full year. You may cancel at any time, and cancellation stops your Subscription renewing, but it does not generate a refund for the remainder of the current term. Your access continues until the term ends.
Exceptional circumstances. We may, entirely at our discretion, refund all or part of a payment in circumstances we consider exceptional. Circumstances we would normally consider include bereavement, serious illness or injury, medical advice against exercise, pregnancy complications or postnatal medical restriction, and duplicate or mistaken charges. Our normal approach is to refund the unused portion from the date of the event. Any refund given in these circumstances is decided case by case and does not create an entitlement for you or any other member.
Purchases through Apple or Google. We cannot issue refunds for payments made through the App Store or Google Play. Those payments are made to Apple or Google and are subject to their refund policies. If you contact us about one, we will check the position and direct you to the relevant store process, but the decision is theirs.
Refunds and chargebacks. If we refund a payment, or if a payment is reversed by way of chargeback, we may end your Subscription and remove your access immediately.
11. Failed payments and access suspension
If a payment fails, the relevant payment provider may retry the payment and contact you. We may also ask you to update your payment method. We may temporarily restrict or suspend access if an amount remains unpaid, subject to any grace period or retry process operated by your payment provider.
Access may be restored after the outstanding payment is successfully collected. We are not responsible for bank charges, foreign transaction fees or other charges imposed by your payment provider.
12. Promotions and discount codes
We may offer promotional prices, partner discounts, Blue Light offers, free trials or discount codes. Each offer may be subject to separate eligibility, duration, redemption, territory and plan restrictions displayed when it is offered.
Unless stated otherwise, codes cannot be exchanged for cash, combined with another offer, applied retrospectively or transferred. We may reject or withdraw a code that has expired, is used fraudulently or is used contrary to its conditions. When a discounted period ends, the Subscription will renew at the standard price disclosed at checkout or in the offer terms.
13. Health, fitness and medical information
The Platform provides general fitness, movement, wellness, mindfulness, educational and lifestyle information only. It does not provide medical advice, diagnosis, treatment, physiotherapy, psychotherapy, dietetic services or emergency assistance.
Exercise and wellness activities involve inherent risks. Before starting or changing an exercise programme, you should consider your own health, fitness, experience and environment and seek advice from a doctor or other appropriately qualified professional where necessary, including if you have a medical condition, injury, symptoms, concerns or have been advised to limit activity.
Follow all safety instructions, use suitable equipment and sufficient space, and stop immediately if you feel pain, faintness, dizziness, shortness of breath beyond what is normal for you, chest pain or other concerning symptoms. Seek medical assistance where appropriate.
Content is taught by trained fitness and Pilates instructors, including Bryony. Instructor qualifications do not make the Content medical advice and do not replace an individual assessment by a healthcare professional.
You are responsible for choosing suitable Content and adaptations. We are not responsible for harm caused by using Content in a way that is contrary to these warnings or to professional medical advice, except to the extent that responsibility cannot lawfully be excluded.
14. Pregnancy, postpartum and menopause content
Pregnancy, postpartum and menopause can affect whether and how exercise is suitable. You should obtain appropriate medical or clinical advice before starting or continuing exercise if you are pregnant, recently gave birth, are recovering from pregnancy or birth, have symptoms or complications, or are unsure what is appropriate for you.
If you are pregnant or postpartum, use only Content that is expressly identified as suitable for your stage and circumstances, and follow any modifications and safety instructions. Do not assume that a general class is pregnancy- or postpartum-safe merely because it is available on the Platform.
Pregnancy, postpartum and menopause Content is general guidance created for a broad audience. It is not individually prescribed and does not guarantee that a class is suitable for every person. Stop and seek professional advice if you experience pain, bleeding, dizziness, contractions, unusual shortness of breath or any other concerning symptom.
Nothing in this section excludes responsibility that cannot lawfully be excluded, including responsibility for death or personal injury caused by our negligence.
15. Personalisation and health-related information
The Platform may ask questions about your goals and focus areas and may allow you to indicate pregnancy, postpartum or menopause status. Your answers may be used to personalise the For You page, Personalised Plan and other Content recommendations.
You can review and update your answers at any time through My Personalisation in the settings. Recommendations change when your answers change and are generated for convenience; they are not medical decisions or a substitute for professional advice.
Providing pregnancy, postpartum or menopause information is optional. You can use the Platform and access general Content without answering these questions. This information is health-related personal data. We will process it in accordance with our Privacy Policy and will ask for a separate, specific and explicit consent that can be withdrawn. Acceptance of these Terms does not replace that separate consent.
If you withdraw consent or remove an answer, some personalisation may no longer be available, but you may continue to use non-personalised parts of the Platform, where technically possible.
16. Recipes, ingredients and allergens
Recipes are general meal and drink ideas organised into categories such as breakfast, lunch, dinner, snacks and juices. They are not personalised nutritional advice, medical nutrition therapy or a guarantee of any health outcome.
Recipes may not identify all allergens, cross-contamination risks, dietary restrictions or ingredient substitutions. You are responsible for checking every ingredient, label and preparation method and for deciding whether a recipe is suitable for you and anyone you prepare it for. If you have an allergy, intolerance, medical condition, pregnancy-related dietary requirement or other concern, seek advice from an appropriately qualified professional.
We do not warrant that a recipe is free from any allergen or suitable for a particular diet or medical condition. Nothing in this clause limits rights or responsibility that cannot lawfully be excluded.
17. Live classes
During standard Platform live classes, users watch the instructor only. User camera and microphone feeds are not enabled and users are not visible or audible to the instructor or other members through the live class feature. There is no live chat, commenting or reaction feature during live classes.
A live class may be recorded and made available for replay. We may change, postpone or cancel a live class where reasonably necessary. If a separate interactive event is offered in the future, any additional participation or recording information will be provided before you join.
18. Community
The Community is available to eligible users aged 15 and over. It enables members to participate in groups created by Pilates by Bryony, create posts, add comments, react to content and share images. Videos, external links, private messages between members and member-created groups are not supported or permitted at launch.
Your first and last name will be associated with your Account and may be displayed to other Community users. You may choose whether to add a profile photograph. Do not use another person’s identity, photograph or personal information without permission.
The Community is a shared wellness space, not a confidential environment. Do not post information that you would not want other Community users to see. Do not post medical records, payment information, home addresses, phone numbers, passwords, precise location information or other highly sensitive personal information.
You must comply with the Community Guidelines, which form part of these Terms and Conditions and contain more detailed rules on respectful behaviour, safety, prohibited content, reporting and moderation. The Community Guidelines are available here.
Information posted by other users is their own opinion and is not verified or endorsed by Pilates by Bryony. Do not rely on another user’s post as medical, legal, nutritional or other professional advice.
19. User content and licence
You retain ownership of your User Content. By submitting User Content, you grant PILI AND KIKI LTD a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically adapt, display and make that User Content available within the Platform, and to review, moderate and remove it, for the purpose of operating, securing and improving the Community. This licence lasts while the User Content remains on the Platform and for a reasonable period in backups, logs and records where necessary for legal, security or operational purposes.
This licence does not by itself authorise us to use your image or post in external advertising, social media marketing or newsletters. We will seek separate permission where required before using User Content for those purposes.
You confirm that you own or have all permissions needed for the User Content, and that it does not infringe another person’s rights. You may delete your own posts and comments using available Community controls, subject to reasonable retention required by law, safety investigations, moderation records or technical backups.
20. Reporting, moderation and online safety
The Pilates by Bryony team moderates the Community. We aim to review the Community and incoming reports each day, and to respond to urgent safety reports within the same day during UK business hours. The Community is not monitored continuously and we do not guarantee immediate review or removal.
You can report Community content through the in-app reporting function. You may also email studio@pilatesbybryony.com with the subject line “Online Safety”.
What we may do. We may review, restrict, hide or remove User Content, limit Community features, issue warnings, suspend Accounts or terminate access where we reasonably believe content or conduct is illegal, unsafe, misleading, defamatory, threatening, abusive, discriminatory, harassing, sexually inappropriate for an audience aged 15 and over, exploitative, self-harm promoting, eating-disorder promoting, privacy-invasive, infringing, fraudulent, spam, unauthorised advertising, dangerous medical misinformation, or otherwise contrary to these Terms and Conditions or the Community Guidelines.
What we will tell you. If we remove your content, restrict your Community access or suspend your Account, we will tell you: what action we have taken; which content it relates to, identified specifically enough for you to recognise it; the specific rule that was breached, rather than a general statement; whether the action is temporary or permanent and, if temporary, when it lifts; what it means for your Subscription and billing; how to appeal and by when; and where to find the Community Guidelines. We may be unable to tell you where we are prevented from doing so by law or by a request from an authority.
Appeals. You may appeal by emailing studio@pilatesbybryony.com within 28 days. Your appeal will be reviewed by someone who was not involved in the original decision, and we aim to respond within 10 working days.
Effect on your Subscription. Restriction or suspension of your Community access does not entitle you to a refund, as your Subscription continues to give you access to Content.
Illegal content. We may preserve relevant information and cooperate with law enforcement, regulators or safeguarding authorities where legally required or reasonably necessary to protect a person or investigate suspected illegal activity. Where we reasonably suspect a criminal offence or a risk of serious harm we will preserve the content and report it to the police, the Internet Watch Foundation or another appropriate authority, and act on their instructions. We may be unable to tell you if we do this.
The reporting function and support email are not emergency services. If you or another person is in immediate danger, contact the emergency services or an appropriate local crisis service.
21. Offline access
Some Content may be temporarily downloaded within the mobile application for offline viewing. Offline Content remains licensed, not sold, and may be accessed only through authorised Platform functionality for personal use. Downloads are stored inside the app and may not be exported, copied or shared.
Downloads expire automatically after a limited period, and the applicable period is shown in the application. If your Subscription ends, is suspended or is refunded, you lose the right to use downloaded Content and must stop using it. Because downloads expire on a fixed timer, downloaded files may remain on your device for a short period after your access ends; you have no right to view them during that period.
You must not extract, copy, screen-record, decrypt, redistribute or bypass technical controls protecting offline Content.
22. Intellectual property
The Platform and Content, including brands, trade marks, designs, photographs, videos, audio, text, programmes, recipes, graphics, software and databases, are owned by or licensed to PILI AND KIKI LTD and are protected by intellectual property laws.
Subject to these Terms and an active Subscription, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and Content for your own non-commercial purposes.
You must not reproduce, distribute, publicly perform, communicate, sell, sublicense, scrape, modify, translate, create derivative works from, upload elsewhere, share login access to, or commercially exploit the Platform or Content without our prior written permission.
23. Acceptable use
You must not misuse the Platform, interfere with its security or operation, attempt unauthorised access, introduce malware, use automated extraction tools, reverse engineer software except where the law expressly permits it, circumvent geographic or access controls, or use the Platform for unlawful or commercial purposes.
Account sharing is prohibited. Only the registered Account holder may use this Subscription.
We may use reasonable technical measures to detect simultaneous use, excessive device changes or other indications of sharing.
24. Availability and changes to the Platform
We aim to make the Platform available reliably, but it may occasionally be interrupted for maintenance, updates, security work, technical faults or circumstances outside our reasonable control. We do not guarantee uninterrupted or error-free operation.
We may add, replace, update or remove Content or features where reasonably necessary. If we make a material change that substantially reduces the core paid service during your current paid period, we will provide any remedy required by law and will offer an appropriate extension, credit or refund depending on the circumstances.
You are responsible for compatible devices, internet access and any related data or telecommunications charges.
25. Third-party services and app stores
The Platform may rely on third parties such as Stripe, Apple, Google, hosting, analytics and communications providers. Their services and terms may apply separately.
Apple and Google are not responsible for the Content, support or operation of the Platform except to the extent required by their own terms or applicable law. Billing, cancellation and refunds for app-store purchases may need to be managed through the relevant store.
Where the Platform permits access to third-party content or websites in the future, we are not responsible for third-party services that we do not control. Community users are not permitted to post external links at launch.
26. Account deletion and personal data
You can request deletion of your Account using Delete Account in the application settings. Account deletion affects access to the Platform but does not cancel an Apple or Google Subscription — cancel the Subscription separately before deleting the Account.
Deleting an Account does not require immediate deletion of every record. We may retain information where required for legal, accounting, fraud-prevention, safety, dispute-resolution or backup purposes, and for the periods explained in our Privacy Policy.
To request a copy of your personal data or exercise another data protection right, contact studio@pilatesbybryony.com. Our Privacy Policy and Cookie Policy explain how personal data and cookies are handled.
27. Suspension and termination
We may warn you, restrict features, suspend or terminate your Account where you materially or repeatedly breach these Terms or the Community Guidelines, fail to pay amounts due, misuse the Platform, infringe rights, create safety or legal risk, or where suspension is reasonably necessary to protect users, the Platform or PILI AND KIKI LTD.
Where appropriate, we will explain the reason and give you a reasonable opportunity to appeal or correct the issue. For Community matters, the information and appeal process in section 20 applies. We may act without advance notice where urgent action is needed for safety, security, legal compliance or prevention of serious harm.
Where we close your Account and you have not breached these Terms, we will refund the unused portion of your current paid period.
Termination does not affect rights and obligations that arose before termination. Clauses intended to continue, including intellectual property, User Content records, liability, governing law and dispute provisions, will survive.
28. Our responsibility to you
We do not exclude or limit liability where it would be unlawful to do so.
This includes liability for:
• death or personal injury caused by our negligence, or the negligence of our employees;
• fraud or fraudulent misrepresentation;
• breach of your mandatory statutory consumer rights, including the right to receive services with reasonable care and skill and digital content that is of satisfactory quality, fit for purpose and as described;
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, or for loss arising from circumstances outside our reasonable control, to the extent permitted by law.
The Platform is supplied for personal and domestic use. If you use it for a commercial or business purpose, we are not responsible for loss of profit, business, revenue, opportunity, anticipated savings, goodwill or business interruption, to the extent permitted by law.
Subject to the liabilities that cannot be limited and to any greater remedy required by consumer law, our total liability arising from the Platform or a Subscription will not exceed the Subscription fees paid by you to us or the relevant store during the twelve months before the event giving rise to the claim.
29. Your responsibility
You are responsible for your use of the Platform, for selecting Content appropriate to your circumstances, for following safety warnings, for the accuracy of information you provide, and for your User Content.
You must compensate us for losses reasonably incurred as a direct result of your deliberate unlawful use of the Platform or your knowing infringement of another person’s rights, but only to the extent permitted by consumer law.
30. Changes to these Terms
We may update these Terms to reflect changes to the Platform, law, regulation, security, payment arrangements or business operations. We will make the updated Terms available through the Platform or website.
If a change materially affects your rights or obligations, we will give reasonable advance notice, normally by email or in-app notice, and we may ask you to accept the new version before you continue using the Platform. If you do not agree to a material change, you may cancel before it takes effect and we will refund the unused portion of your current paid period. Price changes are handled under section 8. Changes required urgently by law or security may take effect sooner.
31. Complaints, governing law and disputes
Complaints. If you are unhappy with anything, email studio@pilatesbybryony.com. We will aim to acknowledge your complaint within 2 working days and give a substantive response within 5 working days. If you remain dissatisfied, ask us to escalate and your complaint will be reviewed by a Director.
Governing law. These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you also retain the benefit of any mandatory protections provided by the law of your country of residence.
In the event of any dispute arising out of or relating to this Agreement, the parties shall first attempt to resolve the matter through good-faith negotiations. If the dispute is not resolved within 30 days, the parties agree to submit the dispute to confidential mediation.
32. General terms
If any provision is found unlawful or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive it.
We may transfer our rights and obligations under these Terms to another organisation, provided that this does not reduce your rights. You may not transfer your Account or Subscription without our written consent.
You may not use the Platform if you are located in, or a resident of, a country subject to comprehensive sanctions, or if you are a person with whom we are prohibited from dealing under applicable sanctions laws.
These Terms, the Community Guidelines, applicable offer terms and any policies expressly incorporated into them form the agreement between you and us concerning the Platform. No person other than you and PILI AND KIKI LTD has a right to enforce these Terms, except where applicable app-store terms provide otherwise.
33. Contact details
Customer service, memberships, billing, technical support, complaints, account deletion and data requests:
studio@pilatesbybryony.com
Postal address:
PILI AND KIKI LTD
Thomas Eggar House
Friary Lane
Chichester
West Sussex
England
PO19 1UF